Mô tả công việc:
(Mức lương: Thỏa thuận)
- Plan and coordinate the delivery of friendly and efficient services to Korean guests and other guests as needed.
- Organize and schedule guest activities, ensuring a personalized experience for Korean guests and others.
- Support the planning and execution of promotional activities targeting clients.
- Track and analyze guest statistics and preferences to enhance service delivery.
- Supervise and coordinate all guest-related activities, particularly for Korean guests.
- Assist with guest check-in and check-out procedures when required.
- Welcome and escort Korean guests and other guests upon arrival, ensuring a smooth and pleasant arrival experience.
- Manage the guest relations desk and address guest inquiries promptly.
- Collaborate with all departments to ensure guest needs are anticipated and met efficiently.
- Attend and support recreational and group activities as necessary.
- Assist in organizing and conducting pre-event or function briefing meetings.
- Perform other duties as assigned by the Guest Relations Manager.
- Translate guest materials such as information brochures, guest directories, menus, etc., when required.
- Collect and relay guest feedback to the Front Office Manager to support continuous service improvement.
Chức vụ: Nhân Viên/Chuyên Viên
Hình thức làm việc: Toàn thời gian
Quyền lợi được hưởng:
- International and professional working environment
- Competitive benefit packages
- Annual Leave up to 13 days per year
- 24/7 Insurance provide by Hotel from start date
- Compulsory Insurance by Law
- IHG Benefits and Programs for employee
Yêu cầu bằng cấp (tối thiểu): Trung cấp – Nghề
Yêu cầu công việc:
Skills & Abilities:
- Strong communication skills with a proven ability to interact professionally with guests, colleagues, and external partners, reflecting positively on the hotel, its brand, and the company.
- Proficient in both written and spoken Korean.
- Able to read, write and speak in English.
- Skilled in using Microsoft Office applications and systems.
Qualifications:
- Diploma or Vocational Certificate in Hotel Administration, Hotel Management, or a related field.
Experience:
- Minimum of 1 year of experience in Front Office, Guest Services, or Customer Service, or a comparable combination of education and relevant work experience.
Yêu cầu giới tính: Nam/Nữ
Ngành nghề: Chăm Sóc Khách Hàng,Hành Chính/Văn Phòng,Lễ Tân (Receptionist),Quan Hệ Khách Hàng,Tài Chính/Ngân Hàng